Call Center Created To Help Texans Without Internet Access Complete Damage Assessment Survey

The iSTAT is a survey is to identify damages across Texas, to help emergency management officials across the state gain an understanding of damages that have happened during the recent winter weather.

Call Center Created To Help Texans Without Internet Access Complete Damage Assessment Survey

TEXAS (CBSDFW.COM) – The Texas Division of Emergency Management, with the help of the Texas Military Department, has launched a call center to help Texans, who have limited or no internet access, with completing the State of Texas Assessment Tool (iSTAT).

The iSTAT is a survey is to identify damages across Texas, to help emergency management officials across the state gain an understanding of damages that have happened during the recent winter weather.

“The information gleaned from the iSTAT will help us advocate for the support and assistance our communities need to recover from the winter storm,” said Governor Abbott. “This call center is available to help Texans without internet access complete this crucial survey.”

Texans can call 844.844.3089 between 8 a.m. – 8 p.m. seven days a week to submit their disaster damage information. This call center is specifically for Texans who are unable to submit information through the online iSTAT tool.

If needed, a state emergency management professional will visit impacted homes to collect photos and documentation of damage for the validation process.

Texans are urged to fill out the iSTAT, either online or over the phone if internet access is limited, to help the state identify damages across Texas and help emergency management officials gain an understanding of damages that occurred during the recent severe winter weather event. This data is also needed to provide information to FEMA and highlight the need for federal disaster assistance for individuals.